docs / support

How can we help?

Reach out through any of the channels below, browse our FAQ, or check the API status page for real-time incident updates.

All systems operational — last checked 2 min ago

Email support

For integration help, billing questions, or account issues.

⟶ support@synergicpay.com

Response times

Typically within 4 hours on business days (Mon–Fri, 8 AM–6 PM EAT).

Critical: < 1 hour

Community forum

Ask the developer community and browse past Q&As.

⟶ community.synergicpay.com

Common topics

After registering, navigate to My Profile → API Keys. Generate a key pair — your client_id and client_secret are shown once. Store them securely.

Tokens are valid for 3600 seconds from issuance. Request a fresh token before expiry. On a 401 response, re-authenticate and replay the original request with the new token.

Poll the status endpoint every 30 seconds for up to 5 minutes. A pending transaction will settle or fail within 24 hours. If it persists, email support with the transaction_id.

Each reference must be globally unique. A repeated reference returns 409 Conflict. Use a UUID or a composite of your order ID + timestamp.

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Urgent production incidents — include transaction_id, HTTP status code, and timestamp in your email subject. This routes your ticket to on-call engineering.